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LIPZO ELECTRIC TOOTHBRUSH POLICY AND WARRANTY INFORMATION

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    Warranty Information

    • 1 for 1 exchange warranty within 30 days from the date the customer purchases or activates the warranty code on the website www.lipzo.com.
    • During the warranty period, customers will be able to return the product for free if the product has equipment defects such as material defects or manufacturing defects.
    • The warranty does not cover: Damage caused by use not in accordance with the instructions for use, natural wear and tear and normal vibration, especially defects that have a negligible effect on the value or operation of the device where brush head. The warranty will become void if any repairs are carried out by unauthorized parties and if the product is used with accessories not supplied by Lipzo.
    • After the 30-day warranty period, testing and repair support applies:
      In cases where parts need to be replaced, customers pay fees according to the parts quote at the time of repair.
    • After 30 days, exchanges for new products are not applicable.
    • To use warranty service, customers please fill out the warranty request form here or send an email to Lipzo’s customer consulting department. When using the service, customers need to provide an invoice (or confirmation email from the e-commerce platform) and a warranty registration confirmation email from Lipzo electric toothbrush

    FREQUENTLY ASKED QUESTIONS

    What information are you looking for about the Lipzo electric toothbrush product? Please choose one of the categories below:
     
    • I have questions about the product
    • I need instructions on how to use the product
    • I am using the product but it has an error

    QUESTIONS ABOUT PRODUCT

    Using Lipzo electric toothbrush provides efficient and thorough oral care, ensuring a healthier and brighter smile.

    Lipzo electric toothbrush operates through vibration technology.

    Lipzo electric toothbrush is suitable for individuals of all ages who seek effective and convenient oral care.

    Product set includes: 1 electric toothbrush body, 2 brush heads, 1 wireless charger (wireless charging dock, USB charging port), instruction manual, Genuine warranty card

    Five modes of Lipzo electric toothbrush: Start button, Clean, White, Polish, Soft

    Yes, the toothbrush is waterproof, allowing safe use during regular brushing and cleaning.

    QUESTIONS ABOUT PRODUCT INSTRUCTIONS

    Brush teeth properly with Lipzo electric toothbrush by applying toothpaste, selecting desired mode, and moving the brush head in gentle, circular motions across all surfaces for at least two minutes

    Brush teeth properly with Lipzo electric toothbrush by applying toothpaste, selecting desired mode, and moving the brush head in gentle, circular motions across all surfaces for at least two minutes

    Charging time: 12 hours/first charge, subsequent charges consider red light mode to turn green as pass, ~8 hours/charge
     
    Use time: 4 minutes / day, use about 30 days

    To replace brush heads, gently detach the old one and snap on a new head compatible with the brush body.

    To preserve the brush body without fading, avoid prolonged exposure to direct sunlight and harsh cleaning chemicals.

    To preserve the brush body without fading, avoid prolonged exposure to direct sunlight and harsh cleaning chemicals.

    QUESTIONS ABOUT ERRORS WHEN USING THE PRODUCT

    If the toothbrush won’t start, check the battery or charging connection and ensure it is properly charged.

    If the electric toothbrush has sufficient power but still doesn’t work when the start button is pressed, there may be a malfunction in the internal components, and professional assistance may be needed.